Hospital Return Policy

Sealed items: 

  • Proof or record of purchase required
  • 45 days from purchase
  • In intact original packaging/in saleable condition

Opened Items:

  • Proof or record of purchase required
  • 45 days from purchase *
  • In/with original packaging
  • >50% remaining *

*Unless otherwise indicated by a manufacturer’s guarantee (I.e. “First Bag Guarantee”, palatability guarantees) or in instances of quality concern.

Non-Returnable Item Categories **: 

  • Medications
  • Garments or bedding (clothing, collars, boots etc)
  • Litter boxes and hygiene materials
  • Grooming supplies
  • Bowls and feeding accessories
  • Toys, crates & cat trees
  • Special Order Products (unless otherwise covered by manufacturer guarantees)

**Exceptions may be extended for items with intact manufacturer seal and original packaging, if saleable, and/or if manufacturer defects are present.

Additionally, if a customer makes frequent returns of the same item(s) repeatedly and/or often returns in bulk, such returns may be refused at our sole discretion.

– The team at Orleans Veterinary Hospital