Sealed items:
- Proof or record of purchase required
- 45 days from purchase
- In intact original packaging/in saleable condition
Opened Items:
- Proof or record of purchase required
- 45 days from purchase *
- In/with original packaging
- >50% remaining *
*Unless otherwise indicated by a manufacturer’s guarantee (I.e. “First Bag Guarantee”, palatability guarantees) or in instances of quality concern.
Non-Returnable Item Categories **:
- Medications
- Garments or bedding (clothing, collars, boots etc)
- Litter boxes and hygiene materials
- Grooming supplies
- Bowls and feeding accessories
- Toys, crates & cat trees
- Special Order Products (unless otherwise covered by manufacturer guarantees)
**Exceptions may be extended for items with intact manufacturer seal and original packaging, if saleable, and/or if manufacturer defects are present.
Additionally, if a customer makes frequent returns of the same item(s) repeatedly and/or often returns in bulk, such returns may be refused at our sole discretion.
– The team at Orleans Veterinary Hospital
